Eligibility and Participation
The True Value Rewards® program is administered by True Value Company, in conjunction with participating True Value® stores.
The True Value Rewards® program is a free benefit to customers of participating True Value® stores and is completely voluntary.
All individual customers at least eighteen (18) years of age of participating True Value® stores in the U.S. are eligible to participate. Commercial accounts are excluded from this program.
O’Connor Hardware & Rental employee’s and their families are eligible for this program.
Eligible customers may enroll at the point of sale by completing an Enrollment Form. No purchase is necessary to enroll. Only enrolled customers (Participant(s)) are eligible to earn points in the program.
Changes in account information must be handled using the appropriate form at a participating True Value® store. It is your responsibility to notify True Value Company or your participating True Value retailer of any changes.
Participants cannot change their enrollment date.
Participants will not receive cash back or store credit for purchases less than the True Value Rewards® certificate value.
True Value Rewards® carry no cash value, cannot be redeemed or exchanged for cash, and cannot be replaced if lost or stolen. True Value Company and individual True Value® stores are not responsible for replacing lost, stolen or mutilated certificates or coupons. Copies of True Value Rewards® certificates and bonus point coupons will not be accepted.
True Value Rewards® and bonus point coupons expire within 90 days of issuance.
True Value Rewards® certificates may be used in conjunction with bonus point coupons.
Participants may cancel their account at any time by calling 877-935-4662.
Point Accumulation, Transfer and Account Merging
Enrolled Participants earn one (1) point for every one dollar ($1.00 USD) spent at participating True Value ® stores. Points will be credited on the total purchase amount less federal, state, local or other taxes and items excluded from the program.
Up to two participants living at the same address may have their points accumulate together as a household. Other than that, participants cannot transfer points from one account to another.
Participants must present their True Value Rewards® Card or provide their account number and some form of identification in order to earn points on purchases.
Points earned for purchases that result in returns or refunds will be deducted from Participants account.
Purchases prior to the date of enrollment are not eligible for points. Any future changes in point accumulation rules will also not be retroactive.
Points will be credited to Participant accounts within 30 days.
Points not issued in the form of True Value Rewards® will be carried over to the next mailing.
If you suspect an error in your points balance, please bring this to our attention by calling (877) 935-4662. We will investigate any potential discrepancies and correct any errors.
Lost or Stolen Cards
True Value Rewards® Participants who lose their program card may receive a new card at the True Value® store in which they enrolled. The original account number will be linked with the new account number and points will be merged with the new account number.
Participants are encouraged to write down their card number to allow for proper crediting of points to the new account number.
True Value Company and participating True Value® stores are not responsible for any account activity prior to a reported loss or theft.
True Value Company takes the protection and proper use of your personal information seriously. Your information is kept confidential, accurate and secure. We’ve developed the True Value Rewards® program to serve you better. To facilitate that, when you enroll, we collect your name, address and month of birth (you never know, we might send you a birthday card). We store and use this information, along with your transaction information, to administer the program, process your rewards, and communicate valuable offers to you based on your interests. Upon enrollment, we also ask for your e-mail address, phone number and cell phone number in the event that you’d like to receive e-mail, voice mail or text messages containing exclusive program related information or offers through these mediums. Providing e-mail, or telephone information is not required to become or remain a True Value Rewards®, member. Except for the distribution of True Value Rewards® certificates that we send out when you earn them, you may “opt out” of receiving other mail, e-mail or telephone (land line or cellular) communications at any time by calling (877) 935-4662. We respect your privacy and take great care to safeguard information in our possession. True Value does not share and does not sell customer information outside the True Value Family of partners. However, we reserve the right to share your personal information as may be required by law or court order or in cooperation with law enforcement to protect the rights, property or safety of True Value Company and participating True Value retailers.
Additional Program Terms
True Value Rewards® cards remain the property of True Value Company and must be surrendered upon request. True Value Company and participating True Value® stores reserve the right to disqualify anyone from participation in the program and to immediately invalidate all points accumulated or presented based on abuse, fraud, or any violation of the program terms and conditions.
True Value Company and/or participating True Value® stores reserve the right to determine the number of points for any item, department or purchase transaction.
True Value Company and individual True Value® stores are not responsible for any unauthorized True Value Rewards® certificate redemption.
Determination of any tax liability related to points and point redemption is the sole responsibility of the Participant. Participants are responsible for determining, recording, and paying all federal, state, and local taxes.
The True Value Rewards® program and offers are only redeemable at participating True Value® retailers and are void where prohibited by law. Offers may not be redeemed at truevalue.com.
True Value Company and participating True Value® stores reserve the right to restrict, suspend, change, or cancel the terms and conditions of the program and any associated offer(s) at any time without prior notification. This means that accumulated points in no way entitle participants to any vested rights with respect to the True Value Rewards® program.
True Value Company and independent True Value® store operators reserve the right to cease participation in the program at any time without prior notification to Participants.
True Value Company and independent True Value® store operators also reserve the right to offer a modified point structure for certain items or departments or to exclude certain types of purchases altogether from inclusion in the program.
Except as indicated herein, the Program may not be combined with other offers.
In all matters relating to the interpretation and application of any rule or phase of this program, the decision of True Value Company shall be final.